Facebook Messenger setup

This is separate from Meta Ads billing — Messenger uses your Page's inbox. Toothy's assistant replies in the same thread patients use when they message your practice on Facebook.

1. 1

   Confirm Page messaging is on

   Open your Facebook Page as an admin. Under Settings → General, ensure Messages are allowed and the Messaging tab is visible to visitors.

   ScreenshotFacebook Page settings — Messages turned on and Response Assistant options visible.

2. 2

   Use the right Facebook login

   The person connecting Messenger in Toothy should log in with a Facebook account that has Full control on the Page (see Meta ads setup, step 6).

3. 3

   Connect Messenger in Toothy

   1. Sign in to Toothy → Settings → Practice.
   2. Scroll to Facebook Messages.
   3. Click Connect Page.
   4. Approve the Facebook dialog (Pages and messaging permissions).
   5. Select the correct Page if you manage more than one.

   ScreenshotToothy — Messenger connect button and Facebook Page picker after OAuth.

4. 4

   Test from a patient perspective

   From a Facebook account that is not a Page admin:

   1. Open your practice Page → Message.
   2. Send a simple question (e.g. “What are your hours?”).
   3. You should receive an automated reply within a few seconds.

   ScreenshotFacebook Page — Message button and sample patient conversation with practice.

5. 5

   Know how human handoff works

   When a patient asks to speak with a person, Toothy stops auto-replying and the conversation moves to your Page Inbox (Meta Business Suite or the Facebook Pages app). Staff reply there as usual.

   View and manage conversations from Toothy's Messages section when your plan includes inbox access.

   ScreenshotMeta Business Suite Inbox — staff view of a handed-off conversation.

Troubleshooting